We cannot deny the importance of mobile phones or mobile apps in our lives. An important factor of expanding apps to networks is customer service. The customer service experience is what can make or break a brand these days which is why major telecoms are paying a lot of attention to improve their customer service experience. Ufone has updated its smartphone app for mobile subscribers which will contribute a lot in the genre of customer service experience. This revamped version of the “My Ufone” mobile app brings about more fluidity in representation and a lot of new features. A lot of telecom networks are improving their self service features and Ufone is not one shying away from providing the best experience to its customers, either.
Data charges will not be applied on app usage, according to Ufone. “My Ufone” offers the customers service to manage all their ufone numbers using a single account. All of this can be accessed through a single app. Users can create the username of their choice on the app and take full control of their ufone connections from a single interface.
Prepaid customers and postpay ones can view their current packages and services. Customers can also view their balance, activate or deactivate their packages and value added services. Consumers will also the ability to check their call details. There is no need to wait long minutes in customer complaint as one can register it through the app.
Customer service experience is the primary element to sustain business
Ufone users can view their SMS, data usage trends and call trends through the app as well. Data consumption pattern and current status will also be available on it. A breakdown of the apps major features is as follows:
Call/Usage details include an access to call records, SMS records and mobile internet usage details.
Live Chat will connect you with a Ufone customer support representative that will address your complaint.
VAS subscription will manage Value Added Services being offered by Ufone.
Bucket Subscription will manage and subscribe to bundles and buckets of the customer choice. Book my number will allow users to search for number of their choice and book it.
Through Bill payment and balance recharge users can pay their postpay bills and recharge their prepaid balance. Ushare simply allows you to share balance with friends and family. You can also inquire about your bills.
Image via phone world