Zoom responds to contradiction against generative AI


Although Zoom could be the company promoting remote work and virtual meetings, now it is asking its employees to return to their offices. Besides this, the generative AI features of Zoom are not well-appreciated by users. As per the sources, the company has introduced a new hybrid work policy.

Zoom would probably be happy if all the attention it got was for calling staff members back to the office while enabling remote work. The company’s new hybrid work policy was shared by CNN. As per the policy, the company states that workers who live in close proximity to the office are required to be onsite for at least two days a week. Zoom claims that it is the most effective approach. Furthermore, the company has named the new approach a structured hybrid approach.

“As a business, we are better able to employ our own technologies, keep innovating, and service our clients around the world. To keep our employees and distributed teams connected and productive, we’ll continue to use the complete Zoom platform, the company added.

Zoom’s AI-generated Controversy

When it comes to online services and products, one of the most concerning elements is the utilization and protection of user data. In other words, some customers believe Zoom’s terms of service give it permission to use audio and video to develop AI features.

However, the company claims that it doesn’t use user’s data without permission. On the flip side, the claims and information suggest the opposite. In order to nullify the controversy, Zoom’s chief product officer shared a blog post titled “How Zoom’s terms of service and practices apply to AI features.” the blog post reads that the company doesn’t use audio, video, or chat content for training AI models without a user’s consent.

As of now, the company has introduced two generative AI tools: Zoom IQ Meeting Summary and Zoom IQ Team Chat Compose. According to the firm, “Account owners and administrators decide whether they activate these AI features for their accounts.” In conclusion, Zoom claims that despite the popular posts referencing its terms of service, the company doesn’t employ video call content as the basis for its generative AI features.