Uber has opened its partner support centre also referred to as the Greenlight Hub (GLH) in Karachi. The centre has been launched to onboard new driver partners on the application, besides giving the in-person support to the present partners, who would be taking advantage from a fixed location for all queries, comments and questions relating the driving experience.
The opening of the flagship partner support centre shows Uber’s willingness to raise its mark in Pakistan on the back of exponential development.
The opening ceremony was attended by a number of top management of Uber including the Head of MEA Community Operations—Mauritus Schonfeld, Head of Policy—Hasan Arshad, GM Pakistan—Safee Shah, Senior Community Operations Manager—Ibrar Javed and the Head of Business Development—Omar Askari, along with driver partners.
Apparently, the global application faultlessly connects the riders to drivers would now be able to serve more drive partners on a daily basis via its partner support centre in Karachi.
The GM Pakistan on the occasion said that they have observed tremendous growth in the past year or so, which has encouraged more driver partners to join the Uber network.
He further said that this flagship partner support centre is one of the biggest in the region and could serve hundreds of driver partners on any given day. The centre is the proof of the positive impact technology has had in Karachi.
The centre would be managing the onboarding process which includes the information sessions for the interested drivers, full circle support services for the current partners and the on-spot boarding and activation of new partners.
The centre would be open seven hours a day on weekdays and four hours on weekends.
Ever since Uber has been launched in Pakistan it now operates in 9 cities having more than thirty thousand active driver partners, many of whom joined the platform for having flexible economic opportunity.