In accordance with the 100-day plan implementation of the government of Pakistan, the Pakistan Telecommunication Authority (PTA) has launched a newly redesigned consumer complaint management system.
The redesigned system is launched with the aim of providing relaxation and facilitation to the public for submitting online complaints via a user-friendly interface. The system would be resolving the complaints within given turn around time and consumers would also be able to check the online status of the submitted complaints via the centralized automated system.
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Consumers could lodge complaints by providing needed information. The web system is also responsive to mobile and the user could easily access it via their mobile devices.
The launch of the PTA’s newly re-designed system is another initiative to improve the organisational productivity and efficiency while boosting freedom of expression and giving an extensive public access to information.
As part of the Pakistan Telecommunication Authority’s commitment to embrace digital solutions and creativity, this complaint management system is accessible from within and outside the country, it should be improving an transforming the digital consumer experience.