new passenger service system

The Pakistan International Airlines (PIA) would start using a new passenger service system from today that is Wednesday. The system is a Turkish web-based product “HITIT”, as informed by a spokesperson of the national airline.

The new system has been equipped with functions which include ticket reservation, crew management, accounting and flight operation. Besides these functions, the system is also integrated with the departure and arrival of flights alongside the check-in service which is also connected to the new system.

As per the national carrier spokesperson, the new system which has been purchased from a Turkish IT firm would be completely operational from today.

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Saqib Aziz—the Chief Executive Officer said that Pakistan International Airlines would have a significant amount of money owing to the new system. He added that the changing of the system is essential and the need of the present times.

The new service system would hopefully be making the online booking service simpler and more convenient for the customers, as claimed by the CEO of the national flag carrier. He also said that the system would be improving the technical capabilities and the overall performance of the airline.

Earlier PIA was using the Sabre system. This system was being used for the booking of e-tickers over the internet. As per sources, the Sabre system was failing to prove effective owing to the small bugs. The national flag carrier was experiencing losses of billions of rupees per year because of this system.

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