The concerns have been raised by the privacy campaigners that HM Revenue and Customs (HMRC) UK has stored voices of millions of British taxpayers without any prior consent.
In pursuing plans with its Voice ID system by HRMC, the department has reportedly collected over 5.1 million voices data, the department was accused by Big Brother Watch which says the department is creating ‘biometric ID cards’ by using the back door.
However, the Information Commissioner Office (ICO) has directed its officials to launch the probe into the matter. The HRMC department claims that the service is secure and people can choose not to use it while calling.
The voice ID system was launched last year by the department which asks callers to repeat the phrase “my voice is my password’ in order to register. Once their voice is recorded in the system they can use it later to confirm their ID to manage their taxes.
VOICE ID IS POPULAR
The HRMC wrangled that the process is quite beneficial for speeding up the security procedures and improve access to the digital services the department offers. But Big Brother Watch, on the other hand, sees it differently, they say the department has not given the right to people to opt out rather it was a mass ID scheme railroaded over the taxpayers.
The voice IDs can allow the citizens to be identified by other government agencies across other areas of the private lives, the director of Big Brother Watch Silkie Carlo said. She also urged the department to remove the data of 5 million voices of UK taxpayers under the shady scheme.
The HRMC department revealed that the new Voice ID system was quite popular among the users and it was gaining more popularity with the passage of time, the department told BBC that the voice data was stored separately from the other identifying details of the customers.
The new technology always has a history of criticism, initially, it is opposed by various so-called protectionists, sooner or later voice ID will be implemented across the industries and it is the future of digital services.