In this article, we will tell our readers all they need to know about the PTCL live chat for complaints and issues.
PTCL Live Chat is an option for users to lodge their complaints regarding PTCL internet, phone or other services and get the response immediately.
First of all, they need to visit this link
In order to initiate chat users would have to click on the live icon on the right side. Once you click on it a screen will pop-up. You will be asked to add your First Name, Last Name, Phone Number, Email, Subject, and can add a Comment.
In the subject section more options will be shown that are New Connection, Information, Billing, Complaint, and Feedback. Users would have to show the option and then start a chat.
It is important to mention here that the PTCL chat agents will not be available 24/7. There timing is mentioned which would from Monday to Saturday from 9am to 9 pm.
It is a good step taken by PTCL as many users do have complaints regarding the internet, telephone, and other services.
Users can also call us on 1218 for new orders, bill inquiries and complaints but calling at PTCL number gets annoying and time-consuming sometimes. Many users might prefer starting a chat to register a complaint or for any other information and side by side keep doing their other work.