Google Cloud rolls out a premium service for customers wanting collaborative support protecting mission-critical workloads.
Mission Critical Services (MCS) for GCP is Google Cloud’s latest service to step up its support for enterprise customers.
This premium service is available for purchase to Google Cloud’s Premium Support customers. MCS is a consultative service, unlike the typical service, which makes the cloud vendor responsible for keeping workloads up and running.
Google Cloud’s Customer Experience VP John Jester wrote in a blog post:
It’s no secret that, for customers in the most demanding of enterprise environments, even a minute of downtime can mean millions of dollars of lost revenue,
The new service is precious for telecommunications and e-commerce based industries. Google would support its premium clients to evaluate and improve their architecture, control, observability, and measurement.
Mission Critical Services (MCS) offers biannual tune-ups, architecture reviews, and other ongoing check-ins. Its “highest tier” engineers will work closely with the premium clients to prevent and mitigate the impact of incidents.
If you have any issue–24-hours-a-day, seven-days-a-week–we’ll spin up a live, war room with our experts within five minutes,
News Desk is the author at Research Snipers covering all technology news including Google, Apple, Android, Xiaomi, Huawei, Samsung News, and More. News Desk is managed by a senior editor at Research Snipers.