From the point of view of consumer advocates, WhatsApp has been exerting undue pressure on users to accept the new terms and conditions with persistent, recurring, and intrusive notifications for months. Now they are taking action against it at the EU level.
WhatsApp’s new terms and conditions making Trouble
Multiple violations of EU consumer rights: with this clear accusation, the European Consumers’ Organisation (BEUC) and eight of its members – from Romania, the Czech Republic, the Netherlands, Norway, Slovakia and France, and two associations from Greece – filed a complaint against WhatsApp with the European Commission.
Consumer Do Not Understand Policy
From the point of view of the consumer protection agency, it is also basically impossible for normal consumers to get a clear understanding of what is involved in their consent in terms of sharing and evaluating their own data with Facebook and third parties. WhatsApp remains deliberately vague here and has deliberately failed to “explain in simple and understandable language the nature of the changes.”
Companies are required under EU consumer protection law to communicate contractual terms transparently and clearly. “We, therefore, call on the authorities to take swift action against WhatsApp to ensure that it respects consumer rights,” BEUC said.
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