A consumer court fined Rs.50,000 against Careem for providing faulty service. The leading private ride-hailing company in Pakistan caused mental distress to a consumer. Thus, the consumer court fined it.
Junaid Iqbal, the CEO of Careem Pakistan was asked to deposit Rs25,000, Rs15,000, and Rs10,000 to the court, complainant and as litigation fee. The verdict on the complaint filed by the Careem user was given by Judge Javed Ali Korejo.
In breach of Section 13 of the Sindh Consumer Protection Act 2014, Careem was found guilty of providing faulty service. He was asked to pay the fine within a month or face one-month imprisonment which could have been extended to 3 years.
The complaint lodged by Mehmood Ahmed Khan was against Careem captain Mohsid Ahmed Lodhi. Lodhi picked Khan, some female guests, and children from Gulistan-e-Jauhar. The driver drove in an irresponsible manner and did not abide by the instructions given by the passenger to follow Khan’s friends who were on a bike. Instead, the Careem driver dropped the passengers abruptly in the middle of the road. Furthermore, the driver used insulting and vulgar language.
Khan said that he filed a complaint with the company but Careem’s management gave no satisfactory response.